Privacy Policy

1. Who we are

SnipeWise is an independent eBay auction-sniping service. You tell us the eBay item and your maximum bid; we place your bid in the final seconds of the auction on your behalf. SnipeWise is not affiliated with or endorsed by eBay Inc. This policy covers the SnipeWise website, dashboard, and API.

2. Data we collect

We collect only what the service needs to work:

• Account data: your email address and a securely hashed password. If you sign up with Google or Facebook, we receive the name and email address from that provider instead of a password.
• eBay data: the eBay items you ask us to snipe, your maximum bids, and bid outcomes. When you connect your eBay account, eBay issues us an access token that lets us place bids for you — we store that token and use it only to operate the service on your behalf.
• Device and connection data: your IP address and browser or device identifier, recorded automatically when you sign up, sign in, or begin a payment (top-up, subscription, trial start, or an AI-agent-authorized payment confirmation), along with the date, time, and type of action.
• Payment data: card details go directly to our payment processor, Stripe — we never see or store your full card number. We keep your Stripe customer reference, subscription status, and a ledger of credit top-ups and commission charges. Crypto top-ups are processed by NOWPayments; we keep the transaction reference.
• Content you provide: product reviews and ratings you submit, referral relationships, and any messages you send our support channel.
• Agent API activity: if you create API keys (for example, for a personal AI assistant), we log the key metadata and an audit trail of actions taken with it.

3. How we use it

• To operate the service: place your bids, manage your snipes, and run your account.
• To process payments: subscriptions, credit top-ups, and per-win commission.
• To protect the service: prevent fraud and abuse, verify that account actions are really yours, and keep accounts secure.
• To resolve payment disputes: if you dispute a charge with your bank or card issuer, we may compile the relevant account records — signup and login history, payment authorizations, and proof the service was delivered — into an evidence packet for the payment processor. This is the same data described in Section 2.
• To communicate with you: account notices, payment confirmations, and responses to your support requests. We don't send marketing email.

4. Who we share it with

• eBay: item numbers and bid instructions, sent through eBay's official API to place your bids. Subject to eBay's own privacy policy for data they receive.
• Stripe: payment processing (subscriptions and credit top-ups). Card data is handled entirely by Stripe under their privacy policy.
• NOWPayments: crypto top-up processing.
• Google / Facebook: only if you choose to sign in with them, and only the basic profile data needed to create your account.

We do not sell your personal data, and we don't share it with advertisers or data brokers. We may disclose data if required by law or to protect the rights and safety of SnipeWise and its users.

5. Cookies

We use a small number of cookies and browser storage entries, and no third-party advertising trackers:

• Session cookie: keeps you signed in (HttpOnly, expires when your session ends).
• Preferences: your chosen display language.
• Offline cache: the app shell is cached on your device so the dashboard loads fast and works through brief connection drops.

6. How long we keep data

We keep your account data for as long as your account is active. Device and connection records are kept while your account is active and for up to 7 years afterward to meet legal and financial record-keeping obligations, including payment-dispute evidence. If you delete your account, we delete or anonymize your data except where we must retain it by law or to resolve pending disputes or fraud investigations.

7. Your rights

You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and data (subject to Section 6). Contact us through the SnipeWise dashboard support channel and we will respond within a reasonable time.

8. Children

SnipeWise is for users 18 and older (or the age of majority where you live). We do not knowingly collect data from children.

9. Changes to this policy

If we change this policy in a material way, we will post the new version here with a new version number and effective date. Continued use of SnipeWise after the change means you accept the updated policy.

10. Contact

Questions about this policy or your data: contact us through the SnipeWise dashboard support channel.